--- title: Support description: Get help with All Service Leads. Answers on Signature Roofing Leads, Inbound Calls, billing, replacements, and how to reach us. url: https://allserviceleads.com/support last_updated: 2026-09-11 --- # Support Questions, billing issues, delivery problems, or anything else, we're here. Most inquiries get a response within one business day. ## What do buyers ask about most often? Most questions after checkout are about the same handful of things: what the two products are, how to place an order, what they cost, when the card is charged, how fast a list arrives, what happens when a row is unusable, and where to find invoices. Each is answered in a line or two below. If yours is not here, email info@roofroof.solutions and a person will read it. ### What do you sell? Two products, roofing only. **Signature Roofing Leads** are homeowners near you who recently asked about a roof, with name, phone and address, as the row reached us, delivered as a file you download from your account. **Roofing Inbound Calls** are homeowners we phone first. We confirm they own the home, that they have a roof problem, and that they want a quote, then we connect them to you live on the phone, so the homeowner is already on the line when you pick up. A record of every call lands in your account. ### How do I place my first order? Sign up from the home page, pick Signature Leads or Inbound Calls, enter **one ZIP code**, choose your radius (25 to 100 miles), and choose a quantity. Before you pay, the form shows you the towns inside your radius. Your card is charged at checkout for the full order total. ### What does it cost? Signature Roofing Leads are **$5.00 per lead with a 50-lead minimum, so the smallest order is 50 leads at $250**; 100 are $4.50 each and 200 or more are $4.00 each. Roofing Inbound Calls are **$150.00 per call with a 5-call minimum, so the smallest order is $750**. No contracts, no subscriptions, no setup fees. Discount codes do not apply to either product. ### When am I billed? Your card is charged **once at checkout** for the full order total. The total is calculated on our servers from the published price times the quantity you ordered. No nightly invoices, no variable ad spend, no hidden fees. ### How fast does my list arrive? A Signature Roofing Lead list is prepared by hand and delivered **within 2-3 business days**. Inbound Calls are completed **within 5 business days**, because every homeowner has to be phoned and confirmed first. Lists show up in your account as a file you download, and you also get a text and an email with a link. There is no faster option, and no part of this service is instant. ### What if a row on my list is unusable? Email **info@roofroof.solutions** within **7 calendar days** of the list reaching your account, listing the rows. A row counts as unusable if the phone is disconnected, the address is outside the radius you bought and widening did not add it, it duplicates another row in the same delivery, or the details are plainly not a real person. Confirmed rows are replaced at no charge. A homeowner who simply doesn't answer or changed their mind is not an unusable row. ### What if an Inbound Call turns out not to be what you confirmed? Tell us and we replace it. If a homeowner we connected to you says they don't own the home, don't have a roof problem, or never asked for a quote, email **info@roofroof.solutions** within **7 calendar days** and we replace the call at no charge. A call you do not answer counts as delivered: the homeowner's confirmed details are delivered to your account instead, and it is not replaced. Someone who confirmed all three to us, spoke with you, and then changes their mind is still a delivered call. ### What if my area is thin? If your radius can't fill the order, we widen the search outward from the same ZIP code until it does. Every order fills; nothing is delivered short and nothing is refunded. ### Can I cancel an order? No. Orders are final once placed and cannot be cancelled or refunded from the dashboard. If a row on your list is unusable, the remedy is the replacement process above. ### I have an older order from the previous model. What happens to it? Nothing changes. An order placed under an earlier product or price keeps being delivered, cancelled and refunded on the terms that applied when you placed it. [Section 11 of the terms](/terms#previous-models) lists each earlier model and the dates it was sold. Email **info@roofroof.solutions** with the order number if you're unsure which applies. ### How do I update my payment method? Email **info@roofroof.solutions** from the address on your account and we send you a secure link to add a new card. The new card is used for your next order. ### Where can I see my invoices? Buyer dashboard → Billing tab. Each order's checkout charge is listed with its total. Receipts are also emailed to you automatically after checkout. ### Do you also book appointments for me? Yes. The [Appointment Engine](/appointments) is a separate service for roofers who want quote appointments instead of a list: a booking page under your own name, a Google Ads campaign built and run for you, text reminders to the homeowner, and a dashboard of what was booked. It is invoiced rather than bought on this site. Join the webinar at [learn.allserviceleads.com](https://learn.allserviceleads.com/) to see it working; we set up your account afterwards and email your invoice. Customers sign in at app.allserviceleads.com. ## How do I contact All Service Leads? Email info@roofroof.solutions or call (301) 578-2467. Both reach the same people, and billing disputes go to the same address. A person reads every message, and most get a reply within one business day. If your question is about a specific order, put the order number in the subject line. Prefer to email or call? Here's how to reach us: Response time: typically within one business day. Urgent billing issues, please include your order number in the subject. ## Can I send a message from this page? Yes. The form below goes straight to info@roofroof.solutions, so you do not need an email client open. Give your name, your email and a message of at least ten characters; phone and subject are optional. If it concerns an order you have already placed, include the order number. Use this form for questions, feedback, or anything that doesn't fit the FAQ above. ## Where are the terms and the privacy policy? Both are linked below. The terms carry the commercial rules: pricing, delivery windows, the replacement process, cancellation, and the earlier pricing models. The privacy policy sets out what we collect from contractors and homeowners, who we share it with, and how long we keep it. Read the terms before you order. [Terms of Service](/terms) - [Privacy Policy](/privacy) - [Back to home](/)