Appointment Engine Privacy Policy
This policy covers the roofer accounts of the Appointment Engine and the homeowner bookings those accounts collect. The privacy policy for the rest of allserviceleads.com is at allserviceleads.com/privacy, and the notice shown to homeowners on booking pages is at lp-privacy.
What we collect from roofers
- Account details: name, company, email, phone, password (stored hashed), logo and brand colors.
- Business settings: service ZIP and radius, daily budget, hours, time zone.
- Payment: handled by Stripe. We store Stripe's customer and subscription identifiers, never card numbers.
- Google Calendar tokens, if you connect it, used only to read busy times and to add, update and remove the appointment events we create.
- Usage: dashboard actions, campaign changes and the texts we send you, kept as a log.
What we collect from homeowners on your behalf
Name, phone, email, property address, the answers to the booking questions, the chosen time, the consent sentence they were shown with the time and IP address it was accepted, and the Google Ads click identifier that led to the booking. Homeowners can move or cancel from the link in their texts and can reply STOP to any text.
How it is used
- To run your funnel, your campaign and your dashboard.
- To send appointment confirmations and reminders to homeowners and to you, through Twilio.
- To report bookings to Google Ads as conversions so the campaign optimizes toward them.
- To bill you through Stripe.
We do not sell homeowner or roofer data, and we do not use homeowner bookings from your account for any other roofer.
Who else sees it
Stripe (payments), Twilio (texts and calls), Google (Ads and, if connected, Calendar), and our hosting and database providers, each under their own terms. Our staff can view your account to support you; impersonation of your dashboard by staff is logged.
Retention
Account and booking data is kept while your subscription is active and for 30 days after it ends so you can export it, then deleted or anonymized except where we must keep a record for tax or legal reasons. Consent records for homeowner contact are kept for five years.
Your choices
Export your appointments from the dashboard at any time. Disconnect Google Calendar from Settings, which deletes the tokens. Email info@roofroof.solutions to correct or delete your account data.
Questions: info@roofroof.solutions.