Support
Questions, billing issues, lead quality disputes, or anything else — we're here. Most inquiries get a response within one business day.
Quick answers
How do I place my first order?
Sign up from the home page, pick your service vertical (roofing, pest, or HVAC), pick your geo (state, county, or zip), choose how many leads you want from the quantity dropdown ($100 per lead across all verticals), and confirm. Your card is charged at checkout for the full order total. Your first lead is expected within 24–48 hours.
When am I billed?
Your card is charged once at checkout for the full order total — quantity × $100, minus any applied coupon. No nightly invoices, no variable ad spend, no hidden fees. Your order auto-closes when all requested leads have been delivered.
What if a lead is bad?
Every lead is verified at intake — real homeowner, real phone, real address. If a lead turns out to be fraudulent, wrong geo, or unreachable after reasonable attempts, email us at info@roofroof.solutions within 48 hours with the lead details and we'll review for credit.
Can I cancel an order?
Yes, from your Orders dashboard at any time. Because the full order is charged upfront at checkout, cancellation stops new leads from being delivered going forward. Email info@roofroof.solutions for any questions about undelivered-lead refunds.
How do I update my payment method?
In your buyer dashboard, go to Billing → Payment Method → Update Card. The new card is used for the next order.
Where can I see my invoices?
Buyer dashboard → Billing tab. Each order's checkout charge is listed with the quantity × $100 total. Receipts are also emailed to you automatically after checkout.
Contact us directly
Prefer to email or call? Here's how to reach us:
Response time: typically within one business day. Urgent billing issues — please include your order number in the subject.
Send us a message
Use this form for questions, feedback, or anything that doesn't fit the FAQ above.